Return Policy

Returns

Can I return my order?
Yes, that is possible.

If you are not satisfied with the items you ordered, you have the option to return them within 30 days of receipt.

In this case, the order must meet the following conditions:

1. The order still contains all correct parts and components and the packaging arrived exactly the same as the product.
arrived exactly the same as the product.
2. Normal handling of the product is evident; breakage due to careless handling is excluded.
3. products for which hygiene is important have been thoroughly cleaned before the return process begins.
The returns process has not started.
4. the product turns out to be defective immediately after receipt.
5. We reserve the right to charge the customer for shipping costs.
6. The return will be processed within 7 working days and if the conditions are met, the return will be officially confirmed within this period.

We reserve the right to refuse returned goods if we suspect that the goods have been used or damaged through no fault of our own.

How can I return my order?
If your order meets the conditions above, you will need to do the following to start the returns process.
Send an email to: info@hudsonbay-canberra.com
Make sure the email contains the following

Order number
- Reason for the return request
- Photo of the product in case of breakage
- Name and surname of the customer
- Customer address

We will speak to you and give you the return address.
Never send the return to the sender, we will send you the correct address after you have asked us to do so. You, the customer, are responsible for the shipping costs of returning the product.

The consumer has the right of withdrawal in accordance with the following provision if he is a natural person who concludes a legal transaction for purposes not predominantly related to his commercial or professional activity:

A. CONDITIONS FOR WITHDRAWAL
Right of withdrawal
The withdrawal period is 14 days from the day on which you or a third party designated by you, who is not the carrier, received or accepted the last goods.

Since we work with a fully automated system, orders are processed as soon as they are placed. Therefore, we cannot interrupt the shipping process until delivery, so a refund is not possible after receipt of the goods.

To exercise your right of withdrawal, you must contact us Hudson Bay Canberra inform you of your decision to withdraw from this contract by a clear statement (for example by e-mail). The revocation will be complete when we have received the goods. The costs for returning the goods are borne by the buyer.

Registration of shipments in transit
As our goods are shipped from Asia, there may be longer transit times beyond our control. If the goods are already in transit, it is not possible to cancel them. Please wait until you have received the goods and send them back to us. You can of course inform us in advance of your cancellation.

To ensure a return as quickly as possible, we ask you to send us a shipping confirmation.
Send a confirmation.

Consequences of revocation
If you revoke this contract, we will refund to you all payments we have received from you, excluding shipping costs (with the exception of additional costs resulting from the fact that you have chosen a type of shipping other than the cheapest standard shipping offered), without delay and at the time of revocation.
offered), without delay and at the latest within 14 days from the day on which we receive notification of your withdrawal from this contract and receipt of the goods. For this refund we will use the same means of payment as you used for the original refund.
unless expressly agreed otherwise with you; under no circumstances will you be charged for this refund.

**ALL RETURNS WILL BE SHIPPED TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER'S EXPENSE.